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  1. #1
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    job interview: answers for certain questions

    question: if a customer has a complaint how do you/will you deal with it??

    answer: ?
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  2. #2
    Banned b3rt r3yn3ldz's Avatar
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    Re: job interview: answers for certain questions

    Originally posted by da cutness
    question: if a customer has a complaint how do you/will you deal with it??

    answer: ?
    Answer: I'LL GET'R DUN!
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  3. #3
    No Pain, No Gain Repsac's Avatar
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    apologize for the inconvenience, offer them the assistance they need, LISTEN to what they have to say, be sincere...replace any item that requires being replaced
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  4. #4
    Banned b3rt r3yn3ldz's Avatar
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    Originally posted by Repsac
    apologize for the inconvenience, offer them the assistance they need, LISTEN to what they have to say, be sincere...replace any item that requires being replaced
    You forgot to GET'R DUN.
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  5. #5
    master of my domain tbomb's Avatar
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    Re: job interview: answers for certain questions

    Originally posted by da cutness
    question: if a customer has a complaint how do you/will you deal with it??

    answer: ?
    "shut your mouth and get the **** away from me."



    seriously, you dont know what you should do in a situation like that?...maybe you shouldnt go into the customer service field. evidently most people who work in retail dont know how to handle that either, which is why most customer service sucks.
    i represent angry, gun-toting, meat-eating ****ing people!
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  6. #6
    Registered User RVA Ironman's Avatar
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    Re: job interview: answers for certain questions

    Originally posted by da cutness
    question: if a customer has a complaint how do you/will you deal with it??

    answer: ?
    Good question. I believe most employers are looking for "follow the company policy for dealing with customer complaints."
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  7. #7
    Registered User coolguy99's Avatar
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    "I would try to solve the problem using the resources that are available to me, if that doesnt satisfy the customer, I would try to find a manager or supervisor and ask for their assistance"
    "Dont be a fool, Wrap your tool" Van
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  8. #8
    No Pain, No Gain Repsac's Avatar
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    who is this moron? he's clearly lacking in some mental aspects
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  9. #9
    Banned b3rt r3yn3ldz's Avatar
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    Originally posted by Repsac
    who is this moron? he's clearly lacking in some mental aspects
    Elaborate.
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  10. #10
    No Pain, No Gain Repsac's Avatar
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    hamster fall off the wheel?

    you sound handicapped
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  11. #11
    Banned b3rt r3yn3ldz's Avatar
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    Originally posted by Repsac
    hamster fall off the wheel?

    you sound handicapped
    How does one sound handicapped?
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  12. #12
    Registered User quodnomen's Avatar
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    Establish the problem
    Ask the customer how they would like to see it retified
    If that is not possible make a suggestion as to what you can do to help them
    If your sugestion isn't acceptable contact your manager.
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  13. #13
    No Pain, No Gain Repsac's Avatar
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    How does one sound handicapped? take this for example:

    Originally posted by b3rt r3yn3ldz
    Answer: Call me WOLVERINE

    SNICKTEY SNICKTEY SNOIME

    i mean, clearly there is some handicap involved
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  14. #14
    Banned b3rt r3yn3ldz's Avatar
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    Originally posted by Repsac
    How does one sound handicapped? take this for example:
    Many adjectives, possibly, but not handicapped. That would look something like this:

    [miscellaneous smashing of the keyboard]
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  15. #15
    No Pain, No Gain Repsac's Avatar
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    hehe, there are severities of handicappation
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  16. #16
    Můtatis Můtandis Snafu's Avatar
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    Thumbs up

    Originally posted by b3rt r3yn3ldz
    You forgot to GET'R DUN.
    L M A O

    Oh my god, that is some funny **** right there. Awesome!
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  17. #17
    Banned Craptallica's Avatar
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    Originally posted by Repsac
    hehe, there are severities of handicappation
    Is butchered spelling one of them?
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  18. #18
    No Pain, No Gain Repsac's Avatar
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    no, but the urge to be the grammar police is a sure sign
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  19. #19
    Registered User vegetablevn's Avatar
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    Originally Posted by Repsac View Post
    no, but the urge to be the grammar police is a sure sign
    Hi,

    I do not agreed with you. Any way, your ideal make me thinking about some thing for my project.

    Pls try to keep posting.Tks and best regards
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  20. #20
    get on my level GetCrunK's Avatar
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    Originally Posted by vegetablevn View Post
    Hi,

    I do not agreed with you. Any way, your ideal make me thinking about some thing for my project.

    Pls try to keep posting.Tks and best regards
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  21. #21
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    Originally Posted by TheDude824 View Post
    question: if a customer has a complaint how do you/will you deal with it??

    answer: ?
    What the hell do you want from me haven't I serve you enough? If you are not satisfied, then get lost. I guess this will do the trick right?
    #####Just kidding#####

    You calmly ask them what is the matter and drop the attitude that most customer service representatives adopt, where it is never the fault of the company, "BUT" and yes always the big but after they have given you a lecture of how you this and Paul this and Mary that.

    It wouldn't kill for once to just say we are sorry sir/madam, it is our fault here is a replacement or we will take care of it.
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  22. #22
    Registered User BigMammoth's Avatar
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    What I do at my job is 1. apologize formally 2. compensate accordingly 3. always try to keep your cool no matter how angry they are. 4. offer them to speak with your manager. Good luck * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * *EDIT: JUST SAW THIS THREAD IS YEARS OLD
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  23. #23
    Registered User ayls101's Avatar
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    I will listen to the clients complaint and find a way to help them resolve the matter. I'll make sure that the client will know that I took their concerns seriously, and their complaint will not be put into rest. They will be assured that it will be taken care accordingly.
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  24. #24
    Registered User Reli25's Avatar
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    Depends on what the complaint is
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