question: if a customer has a complaint how do you/will you deal with it??
answer: ?
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Results 1 to 24 of 24
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08-20-2004, 12:09 PM #1Banned
- Join Date: Oct 2002
- Location: texas
- Age: 34
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job interview: answers for certain questions
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08-20-2004, 12:10 PM #2
Re: job interview: answers for certain questions
Answer: I'LL GET'R DUN!Originally posted by da cutness
question: if a customer has a complaint how do you/will you deal with it??
answer: ?
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08-20-2004, 12:10 PM #3No Pain, No Gain
- Join Date: Jul 2004
- Location: Kingston, Ontario
- Age: 34
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apologize for the inconvenience, offer them the assistance they need, LISTEN to what they have to say, be sincere...replace any item that requires being replaced
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08-20-2004, 12:23 PM #4You forgot to GET'R DUN.Originally posted by Repsac
apologize for the inconvenience, offer them the assistance they need, LISTEN to what they have to say, be sincere...replace any item that requires being replaced
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08-20-2004, 12:29 PM #5master of my domain
- Join Date: Jun 2003
- Location: a place where the beer flows like wine
- Posts: 4,384
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Re: job interview: answers for certain questions
"shut your mouth and get the **** away from me."Originally posted by da cutness
question: if a customer has a complaint how do you/will you deal with it??
answer: ?
seriously, you dont know what you should do in a situation like that?...maybe you shouldnt go into the customer service field. evidently most people who work in retail dont know how to handle that either, which is why most customer service sucks.i represent angry, gun-toting, meat-eating ****ing people!
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08-20-2004, 12:32 PM #6Registered User
- Join Date: Jul 2004
- Location: Virginia, United States
- Posts: 1,029
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Re: job interview: answers for certain questions
Good question. I believe most employers are looking for "follow the company policy for dealing with customer complaints."Originally posted by da cutness
question: if a customer has a complaint how do you/will you deal with it??
answer: ?
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08-20-2004, 01:00 PM #7Registered User
- Join Date: May 2004
- Location: Calgary
- Posts: 900
- Rep Power: 193
"I would try to solve the problem using the resources that are available to me, if that doesnt satisfy the customer, I would try to find a manager or supervisor and ask for their assistance"
"Dont be a fool, Wrap your tool" Van
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08-20-2004, 01:36 PM #8No Pain, No Gain
- Join Date: Jul 2004
- Location: Kingston, Ontario
- Age: 34
- Posts: 653
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who is this moron? he's clearly lacking in some mental aspects
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08-20-2004, 01:38 PM #9Elaborate.Originally posted by Repsac
who is this moron? he's clearly lacking in some mental aspects
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08-20-2004, 01:44 PM #10No Pain, No Gain
- Join Date: Jul 2004
- Location: Kingston, Ontario
- Age: 34
- Posts: 653
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hamster fall off the wheel?
you sound handicapped
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08-20-2004, 01:46 PM #11How does one sound handicapped?Originally posted by Repsac
hamster fall off the wheel?
you sound handicapped
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08-20-2004, 01:52 PM #12Registered User
- Join Date: Apr 2004
- Location: New Hampshire
- Posts: 1,158
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Establish the problem
Ask the customer how they would like to see it retified
If that is not possible make a suggestion as to what you can do to help them
If your sugestion isn't acceptable contact your manager.
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08-20-2004, 01:57 PM #13No Pain, No Gain
- Join Date: Jul 2004
- Location: Kingston, Ontario
- Age: 34
- Posts: 653
- Rep Power: 188
How does one sound handicapped? take this for example:
Originally posted by b3rt r3yn3ldz
Answer: Call me WOLVERINE
SNICKTEY SNICKTEY SNOIME
i mean, clearly there is some handicap involved
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08-20-2004, 01:58 PM #14Many adjectives, possibly, but not handicapped. That would look something like this:Originally posted by Repsac
How does one sound handicapped? take this for example:
[miscellaneous smashing of the keyboard]
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08-20-2004, 02:02 PM #15No Pain, No Gain
- Join Date: Jul 2004
- Location: Kingston, Ontario
- Age: 34
- Posts: 653
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hehe, there are severities of handicappation
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08-20-2004, 02:04 PM #16Mùtatis Mùtandis
- Join Date: Aug 2003
- Location: Los Angeles, California, United States
- Posts: 2,035
- Rep Power: 2013
L M A OOriginally posted by b3rt r3yn3ldz
You forgot to GET'R DUN.
Oh my god, that is some funny **** right there. Awesome!
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08-20-2004, 02:21 PM #17Is butchered spelling one of them?Originally posted by Repsac
hehe, there are severities of handicappation
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08-20-2004, 02:25 PM #18No Pain, No Gain
- Join Date: Jul 2004
- Location: Kingston, Ontario
- Age: 34
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no, but the urge to be the grammar police is a sure sign
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08-21-2010, 02:29 AM #19Registered User
- Join Date: Aug 2010
- Age: 36
- Posts: 6
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Hi,Originally Posted by Repsac
no, but the urge to be the grammar police is a sure sign
I do not agreed with you. Any way, your ideal make me thinking about some thing for my project.
Pls try to keep posting.Tks and best regards
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08-21-2010, 02:34 AM #20get on my level
- Join Date: Oct 2005
- Posts: 1,993
- Rep Power: 2016
Strong 6-year anniversary bumpOriginally Posted by vegetablevn
"I SAY LOOKING AT YOUR AVATAR....DON'T WASTE YOUR TIME IN GYM OR POSTING YOUR ETHIOPIAN LOOKING PIC....**** HAVE SOME RESPECT FOR YOURSELF IF THAT IS YOUR PIC....JESUS.. " - Pro_Lee_Preist
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08-12-2011, 08:21 PM #21Registered User
- Join Date: Aug 2011
- Location: Shiyan, Hubei, China
- Age: 39
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What the hell do you want from me haven't I serve you enough? If you are not satisfied, then get lost. I guess this will do the trick right?Originally Posted by TheDude824
#####Just kidding#####
You calmly ask them what is the matter and drop the attitude that most customer service representatives adopt, where it is never the fault of the company, "BUT" and yes always the big but after they have given you a lecture of how you this and Paul this and Mary that.
It wouldn't kill for once to just say we are sorry sir/madam, it is our fault here is a replacement or we will take care of it.
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08-12-2011, 08:25 PM #22Registered User
- Join Date: Feb 2011
- Location: California, United States
- Age: 24
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What I do at my job is 1. apologize formally 2. compensate accordingly 3. always try to keep your cool no matter how angry they are. 4. offer them to speak with your manager. Good luck * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * *EDIT: JUST SAW THIS THREAD IS YEARS OLD
Reppin back since day 1
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03-03-2013, 03:56 AM #23Registered User
- Join Date: Feb 2013
- Age: 36
- Posts: 20
- Rep Power: 0
I will listen to the clients complaint and find a way to help them resolve the matter. I'll make sure that the client will know that I took their concerns seriously, and their complaint will not be put into rest. They will be assured that it will be taken care accordingly.
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03-03-2013, 04:06 AM #24Registered User
- Join Date: Apr 2010
- Age: 30
- Posts: 3,188
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Depends on what the complaint is
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